The shipment I received was incorrect. What do I do? If you received the wrong order, please reach out to us at email@example.com and we'd be happy to resolve the issue. Related articles Are LOLA products available in retail stores? My shipment hasn't arrived or it arrived damaged. What should I do? I forgot to update my address before my order shipped. What do I do? Can I return my order for a refund? Which carriers do you use to ship LOLA orders?